All items must be carefully checked immediately on arrival. In the unlikely event of goods being damaged, incomplete or in unsatisfactory condition, you should accept delivery and contact us within one working day. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
If an item is not in stock, you will always be emailed / phoned with the option to cancel your order if you would rather not wait for the product to come back into stock.
Items will be shipped ASAP, however due to the nature of products we follow the below process.
Standard deliveries to UK addresses
These are made within 5 working days, if not sooner, from point of order.
Any items including perishable goods such as our Cornish Clotted Cream, Scones and Cornish Butter can only be shipped within the UK. These items will be sent by via Royal Mail 1st Class Delivery from Monday through to Thursday mid-day.
Our courier will leave the parcel in a safe place unless an alternative is specified in the "Delivery Instructions" field.
Deliveries to non-mainland Uk & Scottish Highlands
Please ring for a quote for delivery costs to non-mainland Uk addresses (Scottish Offshore Islands, Isle of Wight, Isle of Man, Isles of Scilly, Channel Islands, Northern Ireland, Southern Ireland) and Scottish Highlands.
Deliveries to addresses outside the UK
We currently do not offer an international delivery service, and will not be able to ship items to destinations outside the United Kingdom under any circumstance.
Due to the nature of our products (some perishable, some heavy but with a low retail cost), we have calculated our delivery charges in a manner which gets the items to you in the quickest, safest method at the lowest cost using our two chosen partners, Royal Mail and FedEx. Delivery costs on all items dispatched for UK delivery have been calculated by linking the cost of the item value to a delivery fee in line the below table: NB: Please ring for a quote for delivery to non-mainland UK addresses
|£0 - £5.48
|£5.49 - £9.99
|£10.00 - £16.98
|£16.99 - £69.99